1k11 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 1k11 ("we", "us", "our") collects, uses, stores, shares and protects the personal information of users ("you", "your") who access or use the 1k11 online gaming platform available at https://1k11.pro ("Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

This Policy applies to all personal information collected through the Platform, including information provided during account registration, during financial transactions, through customer support interactions, and through your general use of the Platform. It should be read alongside our Terms and Conditions, which govern the overall use of 1k11.

Privacy at a Glance

Information We Collect

When you use 1k11 we may collect the following categories of personal information, either directly from you or automatically through your use of the Platform:

• Identity data: your username, full name (where provided for KYC), date of birth and a copy of your identity document where required for age or identity verification.
• Contact data: your mobile phone number and, where provided, your email address. These are used for account verification, support communications and, where you have opted in, promotional messaging.
• Financial data: records of deposits and withdrawals, the mobile wallet identifiers (bKash, Nagad, Rocket, Upay) associated with transactions on your account, and transaction amounts and timestamps. We do not store full mobile banking PINs or passwords.
• Technical data: your IP address, device type, operating system, browser type and version, time zone, screen resolution, and other diagnostic data collected automatically when you access the Platform.
• Usage data: pages visited, games played, bets placed, session duration, clickstream data and feature interactions. This data helps us understand how the Platform is used and where improvements can be made.
• Communications data: records of any correspondence between you and 1k11, including support tickets, chat logs and emails. These records are retained for quality assurance and dispute resolution purposes.

We collect only the minimum personal information reasonably necessary to provide the Platform services, comply with legal obligations, and protect against fraud and financial crime. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required by applicable law.

How We Use Your Information

1k11 uses the personal information we collect for the following purposes:

• Account management: to create, maintain and secure your account, verify your identity, process deposits and withdrawals, and communicate important account-related information to you.
• Service delivery: to make the Platform's games, sports betting markets, promotions and other features available to you in accordance with your account settings and preferences.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, identity theft, unauthorised account access, and other financial crimes or security incidents.
• Legal compliance: to fulfil our obligations under applicable laws and regulations, including responding to lawful requests from regulatory and law enforcement authorities.
• Customer support: to respond to your enquiries, resolve disputes, handle complaints, and provide assistance when you contact us via email or other support channels.
• Platform improvement: to analyse usage patterns, troubleshoot technical issues, test new features and improve the overall experience on 1k11 for all users in Bangladesh.

Legal Basis for Processing

We process your personal information on the following legal bases:

• Contractual necessity: processing that is required to fulfil our obligations under the Terms and Conditions you accepted when registering your account, including providing Platform access, processing bets and handling withdrawals.
• Legal obligation: processing that is necessary for us to comply with applicable laws, including anti-money laundering regulations, know-your-customer requirements, and responses to lawful government or regulatory authority requests.
• Legitimate interests: processing carried out in our legitimate interests such as detecting and preventing fraud, securing the Platform, maintaining accurate financial records, and improving our services — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: where you have given us specific, informed consent to process your data for a particular purpose — such as receiving promotional communications — you may withdraw that consent at any time by contacting our support team.

Sharing Your Information

1k11 does not sell your personal data. We may share your information only in the following limited circumstances:

• Service providers: we share data with carefully selected third-party service providers who assist in operating the Platform, including payment processors, identity verification providers, fraud detection services and IT infrastructure providers. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
• Legal and regulatory authorities: we may disclose your information to government bodies, law enforcement agencies or regulators where we are required to do so by applicable law, court order, or regulatory direction.
• Business transfers: in the event that 1k11 undergoes a merger, acquisition, restructuring or sale of all or part of its business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via a notice on the Platform.
• Fraud and crime prevention: where we have reasonable grounds to believe that sharing information with another entity would prevent fraud, money laundering or other criminal activity that affects the safety of our users or the integrity of the Platform.

We do not share your personal data with advertisers, data brokers, social media platforms or any other third party for marketing or commercial profiling purposes. We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection standards.

Payment Data and Financial Information

All financial transactions on 1k11 are processed in Bangladeshi Taka (BDT) via supported mobile financial services including bKash, Nagad, Rocket and Upay. When you initiate a deposit or withdrawal, your transaction is processed through the relevant payment gateway. 1k11 records the transaction reference, the wallet identifier associated with the transaction, the amount, and the timestamp. We do not store your mobile banking PIN, OTP or full account password at any point.

Financial records are retained for the period required by applicable law and our internal compliance obligations. These records may be accessed by our compliance team in the context of fraud investigations, dispute resolution or regulatory enquiries, but are not shared with third parties for commercial purposes.

Cookies and Tracking Technologies

1k11 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Essential cookies: strictly necessary for the Platform to function, including session management, login state persistence and security tokens. These cannot be disabled without breaking core Platform functionality.
• Analytical cookies: used to collect aggregate, anonymised data about how users interact with the Platform — such as which pages are most visited and how long sessions last. This data helps us improve the user experience for players in Bangladesh.
• Functional cookies: used to remember your preferences and settings on the Platform, such as language selection and display options, so that you do not need to re-enter them each time you visit.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the Platform. As this is a mobile-first platform primarily accessed via mobile browsers, you may also manage cookie settings through your device's browser privacy controls.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it by applicable law or regulation. In practice this means: account data is retained for the duration of your account and for a period after closure as required by our compliance obligations; financial transaction records are retained for the minimum period required by applicable financial regulations; communications data is retained for the period necessary for dispute resolution and quality assurance purposes.

When your data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you. If you request deletion of your account, we will action that request promptly, subject to our obligation to retain certain records under applicable law.

Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 1k11:

• Right of access: you have the right to request a copy of the personal data we hold about you and to receive information about how it is processed.
• Right to rectification: if the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: in certain circumstances you have the right to request that we delete the personal data we hold about you. This right is subject to our legal obligations to retain certain categories of data.
• Right to restrict processing: you may request that we limit the way we use your data in certain circumstances, for example while a correction request is being investigated.
• Right to withdraw consent: where we are processing your data on the basis of your consent (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.

Security of Your Data

1k11 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL encryption for all data transmitted between your device and the Platform, secure hashing of account passwords, access controls limiting data access to authorised personnel only, and regular security reviews of our systems and infrastructure.

While we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you as required by applicable law.

Children and Minors

The 1k11 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our records. If you believe a minor has registered on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features of the Platform. When we make material changes, we will update the "Last Updated" date at the top of this Policy and post the revised version on the Platform. Your continued use of the Platform after a revised Policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically so that you remain informed about how 1k11 handles your personal information.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the way 1k11 handles your personal data, please contact our support team. We are committed to resolving privacy-related concerns in a transparent and timely manner.

Email: [email protected]