Responsible Gaming at 1k11

Our Commitment to Responsible Gaming

At 1k11, we believe that online gaming is a form of entertainment — and like all entertainment, it works best when it is kept within healthy limits. Our platform is designed for players in Bangladesh who want to enjoy cricket betting, live casino, slots and crash games in a safe, fair and transparent environment. We take our responsibility seriously: every feature we build, every promotion we run, and every policy we enforce is shaped with player wellbeing at its core.

Responsible gaming is not just a legal requirement — it is a core value at 1k11. This page explains the tools available to you, the warning signs to watch for, and how to reach our support team if gaming ever stops feeling like fun. We encourage every player to read this page carefully and to make use of the protections described below whenever they feel they might be beneficial.

21+ Age Restriction — Strictly Enforced

1k11 is strictly an adult platform. All players must be 21 years of age or older to register an account, make a deposit, or place a bet. This policy is non-negotiable and applies equally to all players in Bangladesh and any other jurisdiction where 1k11 is accessible. We require age verification during the account registration process. If we have reason to believe that a player is under 21, we will suspend access to the account immediately pending verification, and any funds held in the account will be frozen until the matter is resolved.

Player Protection Tools

1k11 provides a range of practical tools to help you manage your gaming activity. All tools are available through your account settings or by contacting our support team at [email protected].

Deposit Limits — Managing Your Budget

Setting a deposit limit is one of the most effective ways to ensure that your gaming activity stays within your means. 1k11 allows you to set a maximum BDT deposit amount on a daily, weekly or monthly basis. Once a limit is in place, it takes effect immediately. You can request a reduction to your limit at any time and the change will apply straight away. Requests to increase a limit are subject to a mandatory cooling-off period before they take effect — this gives you time to reflect on whether the increase is right for you.

• Daily limit — Caps your total BDT deposits within any single calendar day. Ideal if you prefer to check in briefly each day rather than playing for long unbroken sessions.
• Weekly limit — Spreads your budget control across a 7-day rolling window. A popular choice for players who game several days per week and want to keep a consistent weekly spend.
• Monthly limit — Gives you a full month's view of your gaming budget. Useful when your income and expenses are managed on a monthly cycle, as many players in Dhaka and Chittagong prefer.

To set or adjust a deposit limit, log in to your account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly at [email protected]. Our team can walk you through the process and help you choose the right limit for your personal circumstances.

Time-Out — Taking a Short Break

If you feel that you need a short pause from gaming without permanently closing your account, the time-out feature is designed for you. A time-out is a temporary break during which your account remains open but you cannot log in, deposit, or place bets. You may choose a time-out period of:

• 24 hours — a single-day cooling-off period, useful after a loss session or a long night of play.
• 7 days — a one-week pause to reset your mindset and re-evaluate your gaming habits without any long-term commitment.
• 30 days — a full calendar month away from the platform, giving you time to reflect on your habits and return refreshed when you choose.

Time-out periods cannot be shortened or reversed once activated — this is a deliberate safeguard to prevent impulsive decisions from undermining your break. Once the period ends, you will receive a notification and can choose whether to resume play or extend the time-out further.

Self-Exclusion

Self-exclusion is available for players who feel that their gambling is becoming a serious problem and who want a stronger, longer-term barrier between themselves and the platform. When you self-exclude, 1k11 will close your account for the period you choose and take active steps to prevent you from opening a new account during that period. Self-exclusion is a serious commitment and is designed for players who need a firm, enforceable break.

• Choose your duration — Self-exclusion periods available: 1 month, 3 months, 6 months, 1 year, or indefinite. Indefinite exclusion has no automatic end date — you must contact support to request reactivation after a minimum cooling-off period.
• Request via support — Email [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and desired exclusion period. Our team will process your request within 24 hours.
• Account closure confirmed — You will receive a confirmation once your account has been closed. Any balance remaining in your account at the time of exclusion will be held securely and may be withdrawn subject to our Terms and Conditions.

Recognising Problem Gambling — Warning Signs

Problem gambling can affect anyone, regardless of income, background or experience. In Bangladesh, the social pressure to conceal financial difficulties can make it harder for players to recognise when their gaming has crossed from entertainment into a problem. The following are common warning signs. If several of these apply to you or someone you know, we strongly recommend reaching out for help.

• Spending more money than you can afford, or borrowing money from family or friends to fund gaming activity.
• Chasing losses — continuing to bet in order to recover money that has already been lost.
• Lying to family members or close friends about how much time or money you spend on 1k11 or other gaming platforms.
• Using gaming as a way to escape from stress, anxiety, depression or other problems in your personal or professional life.
• Feeling irritable, restless or anxious when not playing, or when trying to cut down on your gaming time.
• Neglecting work, family responsibilities, or personal health because of time or money spent on gaming.
• Making repeated unsuccessful attempts to reduce your gaming, or feeling that gaming is out of your control.

If you recognise any of these signs in yourself, please do not wait. Contact our support team at [email protected] or use the self-exclusion and time-out tools described above. You do not need to be in crisis to ask for help — reaching out early is always the right decision.

Tips for Healthy Gaming

• Set a budget before you start playing and stick to it. Decide in advance how much you are comfortable spending, and treat that amount as the cost of your entertainment — not as an investment you expect to recover.
• Always play with money you can afford to lose. Never use funds earmarked for rent, bills, food, education or family expenses for gaming purposes.
• Take regular breaks. Step away from the screen at least once every hour. Use this time to do something unrelated to gaming — eat a meal, call a friend, or simply take a walk outside in your neighbourhood.
• Never chase losses. If you have had a losing session, accept it as the cost of entertainment and log out. Increasing your bets to recover losses almost always makes the situation worse, not better.
• Keep gaming in balance with your other activities. If gaming is consistently the first thing you think about each morning or the last thing before sleep, it may be worth talking to our support team about setting some structured limits on your account.

Need Help? Contact Our Support Team

If gaming is causing you stress, financial difficulty or relationship problems, please reach out to us. Our support team is here to listen, help you activate protection tools, or guide you toward taking a break. There is no judgment — we want every player on 1k11 to have a positive experience, and sometimes the most positive thing we can do is help someone step back.

Our support team responds to all responsible gaming enquiries as a priority. Please include your registered mobile number in any email so we can locate your account and help you quickly. All communications are treated with complete confidentiality.